Shipping & Returns

 

Order Processing

We try to process and pack your order as quickly as possible. Orders are packed and shipped Monday to Friday, 9am to 4pm AEST. Orders placed outside these hours or on a public holiday are processed on the next business day. Keep an eye out for an email confirming your order and shipping date - we'll update you along the way!

Free Shipping Conditions

Free shipping applies only to Australian delivery addresses serviced by the Parcel Post standard domestic parcel service. 

Delivery Timeframes

The following estimates are based on the Australia Post standard parcel delivery schedule. Delivery times commence once an order is dispatched from our warehouse. Check your email for tracking updates and delivery information specific to your order. 

The shipping cost is a flat rate applied per order.

Delivery Address

Estimated Delivery Timeframe

Cost

Australia

New Zealand

Singapore

USA

UK

UAE

Rest of world

2 - 6 business days

5 business days

6 business days

5 business days

6 business days

6+ business days

6 - 10 business days​

FREE

AUD $20

AUD $22

AUD $24

AUD $28

AUD $30

AUD $28

 

Returns Policy - 100 day money back guarantee

We’re certain that you’ll love our products, so we provide a money back guarantee for all returns received within 100 days.

Returns should be posted to our mailing address along with a note stating your order details and reason for return. Please make sure the item is in its original condition with all tags attached.

We recommend that you use Registered Post so that you can safely track your parcel's return journey back to us. You are responsible for return postage.

​Refunds are processed within 24 hours of receipt of a returned item. We refund back to your original payment method. Keep an eye out for your refund notification - we'll let you know once it’s done.

This return policy is in addition to and does not affect the statutory rights you have under Australian consumer law. For more information please read our Terms and Conditions.

​What is your Exchange Policy?

​If an item doesn't fit, you can exchange it for a different size without hassle. 

Simply return the item to our mailing address along with a note stating your preferred size and original order details. We'll send the new size to you, or refund the full purchase price if your preferred size is no longer available. We suggest that you contact us as soon as possible so that we can hold your preferred size for you until we receive your returned item. 

We will arrange for your preferred size to be sent to you without additional cost. You are only responsible for return postage and we recommend that you use Registered Post so that you can safely track your parcel's return journey back to us. 

Please note that we cannot exchange items for products in different styles - we will process these requests as refunds and you can then re-purchase online as you wish.